Here to Support You

Welcome to the Mindful Housing Tenant Zone—your dedicated space for reporting repairs, accessing helpful information, and finding the support you need.

Whether you need to report a maintenance issue, access useful resources, or find emergency contact information, we’re here to help you enjoy a safe, comfortable home.

Helpful Info

Our Tenant Zone also provides access to useful information to help you maintain your tenancy and enjoy your home.

You’ll find guidance on:

  • Reporting repairs
  • Looking after your home
  • Fire safety advice
  • Managing your tenancy
  • Health and wellbeing support
  • Local support services

Report a Repair

If you need to report a repair or maintenance issue, please contact us on 01925 575601 or fill in the form and a member of our team will respond as soon as possible.

When reporting a repair, please include:

  • Your name and address
  • A contact telephone number
  • A clear description of the issue
  • Photos (if possible) to help us assess the problem

Our maintenance team will review your report and arrange any necessary repairs as quickly as possible.

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First Name

Last Name

Your Email

Your Phone

Tell us about the issue

Do you have any photos of the issue?

Click or drag a file to this area to upload.

Emergency Repairs

If you have an emergency repair outside of our normal office hours, please use the emergency contact number provided in your tenant welcome pack.

Emergency repairs include situations that present an immediate risk to your safety or could cause significant damage to your home, such as:

  • Burst water pipes
  • Complete loss of heating during winter

  • Serious electrical faults

  • Flooding

  • Property security issues following a break-in

  • Gas leaks (please contact the National Gas Emergency Service immediately if you smell gas)

Useful Contacts

If you need additional support, these organisations may be able to help.

Need to Speak to Us?

If your enquiry isn’t related to a repair, or you’d simply like to speak with a member of our team, we’re always happy to help.

Call Us: 01925 575601