At Mindful Housing (Fortunatus Housing Solutions), we are committed to protecting your personal information and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal data when you access our services or are referred to us.
Who We Are
Data Controller
Fortunatus Housing Solutions (Mindful Housing)
Unit 9 Colville Court
Winwick Quay
Warrington
Cheshire
WA2 8QT
Telephone: 01925 575601
Email: office@fortunatus.co.uk
What Information We Collect
To provide supported housing and related services, we may collect personal information including:
- Name, address and contact details
- Date of birth and gender
- Next of kin or emergency contact details
- Housing history and support needs
- Benefit and financial information (where required)
- Medical and mental health information relevant to your housing needs
- Information contained within referral forms completed by healthcare professionals or partner agencies
- Risk assessments and safeguarding information where appropriate
Some of this information is classified as special category data under UK GDPR because it relates to health or medical conditions.
How We Collect Your Information
We may collect your personal information from:
- You directly
- Housing referral forms
- Social workers
- Care coordinators
- Community Mental Health Teams (CMHTs)
- Consultant psychiatrists
- NHS services
- Local authorities
- Hospitals
- Police (where appropriate)
- Other health and social care professionals involved in your support
Why We Use Your Information
We process your personal information so we can:
- Assess your suitability for supported housing
- Provide safe and appropriate accommodation
- Deliver housing-related support
- Manage your tenancy
- Liaise with healthcare professionals involved in your care
- Assist with Housing Benefit applications and housing funding
- Support safeguarding and risk management
- Meet our legal and regulatory obligations
- Improve the quality of our services
We only collect and use information that is necessary to provide our services.
Our Legal Basis for Processing
Under UK GDPR, we process your information using one or more of the following legal bases:
- Legitimate interests
- Performance of a contract
- Compliance with legal obligations
- Vital interests where necessary to protect an individual’s safety
- Provision of health and social care services
- Safeguarding vulnerable adults
Where we process special category data, we do so in accordance with the UK GDPR and the Data Protection Act 2018.
Who We Share Your Information With
We only share your information where it is necessary and lawful to do so.
This may include:
- Local authorities
- NHS organisations
- Community Mental Health Teams
- Social workers and care coordinators
- Housing Benefit departments
- Emergency services
- Approved contractors providing services on our behalf
- Our secure housing management systems and approved IT providers
We will never sell your personal information to third parties.
We do not routinely transfer your personal information outside the UK or European Economic Area (EEA).
Keeping Your Information Secure
We take data security seriously and have appropriate technical and organisational measures in place to protect your information.
These include:
- Secure cloud-based housing management systems
- Encrypted email services
- Restricted staff access
- Confidentiality agreements
- Regular security monitoring
- Staff training on data protection
Any third-party organisations processing data on our behalf are required to comply with strict data protection standards.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil our legal, contractual and safeguarding responsibilities.
In line with safeguarding guidance, some tenancy records may be retained for up to 50 years.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request that information is erased where appropriate
- Restrict or object to certain types of processing
- Request the transfer of your data where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us using the details above.
Information Commissioner’s Office (ICO)
If you are unhappy with how we handle your personal information, you have the right to make a complaint to the Information Commissioner’s Office.
Visit: www.ico.org.uk
Telephone:
0303 123 1113
If You Choose Not to Provide Information
Some personal information is essential for us to assess referrals, provide supported accommodation and deliver safe housing-related support.
If this information is not provided, we may be unable to offer our services or continue providing appropriate support.
Contact Us
If you have any questions about this Privacy Notice or how your personal information is used, please contact:
Mindful Housing (Fortunatus Housing Solutions)
Unit 9 Colville Court, Winwick Quay, Warrington, Cheshire WA2 8QT
01925 575601
